Suscriptor e-Appeal is solution for appeal management, used to log, track, respond, investigate and analyze appeals in accordance with Law on General Administrative Procedures or other applicable laws. This automation tool provide organizations with one system to capture, classify, archive, track and handle all customer appeals.
Documents are automatically classified according to their subjects and type (this include both negative feedback – appeals, along with positive feedback and/or resolution of appeal). System also provide rule-based or supervised classification with ability to manage type of classification and access permissions.
During processing documents together with appropriate metadata are stored into ECMS and by deployment of BPM tools, appeal processing can deploy complex rules and workflows with ease. Electronic retrieval of documents is possible with easy download of stored electronic documents.
System support low level integration with e-Archive solution for Protocol and Archive management to automate registration and archiving tasks of documents related to appeal processes. Moreover, Suscriptor e-Scan, e-Sign and e-Applog can be integral part of e-Appeal to provide full featured web based scanning and signing of documents, as well as application logging to comply GDPR requirements.
Suscriptor e-Appeal significantly improves your company’s quality performance by providing the ability to respond quickly to customer complaints. This ultimately increases customer satisfaction and brand reputation.