E-ARCHIVE

Suscriptor E-Archive is solution prepared for Protocol and Archive management, in accordance with aplicable law and support centralized and/or decentrilized management of incoming and outgoing documents. It provide organizations with one system to capture, classify, archive, dispose and retrieve their mission critical business content to ECMS and 3rd party applications through one unified web interface.

Capture allows easy processing important information locked in paper-based and electronic documents. This feature helps to improve employee productivity and collaboration, reduce transaction times, and increase document security. Capture allows easy web scanning compatible with all TWAIN compliant devices (32-bit & 64-bit), including scanners, digital cameras and capture cards.

Documents may be classified according to their subjects or according to other attributes. System provide rule-based or supervised classification with ability to manage type of classification (Public (incoming or outgoing), Internal, Confidential, Top Confidential, etc.) as well as other sub attributes classification (such document type, author, etc.).

During archiving process documents together with apropriate metadata are stored into appropriate repository (File System or ECMS) and database. If necessary structured and unstructured data can be passed to 3rd party applications for further processing.

Suscriptor provide preparation for disposal and record tracking of physical documents. Paper documents can be disposed to Archive depot storage (with or without marking with barcode labels) as well as to The State Archives. For both location all required document disposal documentation and reports are available and system provide complete document record tracking of disposed content.

Electronic retrieval of documents is possible with easy download of stored electronic documents. Also retrieval of already disposed paper documents is possible through preparation of all necessary documentation and requests.

E-PROCUREMENT

Suscriptor e-Procurement is solution for Public Procurement management in accordance with applicable law and support low level integration with E-Archive solution for Protocol and Archive management. It is a professional automation tool to provide organizations with one system to capture, classify, archive and track all information related to Procurement process.

Capture allows easy processing important information locked in paper-based and electronic documents. This feature helps to improve employee productivity and collaboration, reduce transaction times, and increase document security. It allows easy web scanning compatible with all TWAIN compliant devices (32-bit & 64-bit), including scanners, digital cameras and capture cards.

Documents may be classified according to their subjects or according to other attributes. System provide rule-based or supervised classification with ability to manage type of classification and access permissions.

During archiving process documents together with appropriate metadata are stored into ECMS and by deployment of BPM tools, procurement process can deploy complex rules with ease. When integrated with ERP it also support real time tracking of budget spending and allows you to know where you are before you proceed with other purchases or approvals.

It allows searching for documents and data as well as integration with ERP software to track payments related to procurement process. Electronic retrieval of documents is possible with easy download of stored electronic documents.

Suscriptor e-Appeal is solution for customer appeal management, used to log, track, respond, investigate and analyse appeals in accordance with Law on General Administrative Procedures or other applicable law. This include both negative feedback (appeals), along with positive feedback. It provide low level integration with Suscriptor e-Archive solution for Protocol and Archive management. This automation tool provide organizations with one system to capture, classify, archive, track and handle all customer appeals.

Capture allows easy processing important information locked in paper-based and electronic documents. This feature helps to improve employee productivity and collaboration, reduce transaction times, and increase document security. Capture allows easy web scanning compatible with all TWAIN compliant devices (32-bit & 64-bit), including scanners, digital cameras and capture cards.

Documents are classified according to their type and subjects with ability to manage level of access permissions according to classification and user roles.

During archiving process documents together with appropriate metadata are stored into ECMS and with deployment of BPM, complaint process can execute complex rules and workflows with ease. Electronic retrieval of documents is possible with easy download of stored electronic documents.

Suscriptor e-Appeal significantly improves your company’s quality performance by providing the ability to respond quickly to customer complaints. This ultimately increases customer satisfaction and brand reputation.

Suscriptor e-Complaint is uniquely designed to meet legal department needs in enterprises. It enables companies to improve their litigation management by automating processes from lawsuit generation, through court process management and monitoring case activities, to real-time data and analytics. It also strengthens the accessibility and integrity of the B2C and B2B by enabling to interface electronically with company’s legal department.

System provide low level integration with Suscriptor e-Archive solution for Protocol and Archive management. This automation tool provide organizations with one system to manage litigation through complete set of functionality that includes preparation of documents, data entry, analytics, reporting, workflow management and system administration.

During litigation management, documents together with appropriate metadata are stored into ECMS and with deployment of BPM, litigation processes can execute complex rules and workflows with ease.

An important aspect of system is possibility to manage case loads, scheduling, and measuring the time between case filing and disposition. Embedded calendar module allows to track and schedule hearings, arrange tasks and notifications, and set meetings related to court scheduling.

Moreover, integrating Suscriptor e-Complaint with ERP systems can improve litigation management by automatic calculation of interest.

Suscriptor e-Case Manager is a secure and configurable tool for managing cases, evidence, investigations and tasks. It can be configured to meet the needs of both discreet business units and enterprise scale deployments, enabling a single solution to be used by different departments, across an organisation, ensuring specific case management in issuing permission processes, customer consistent investigations processes, lower costs and faster case resolution.

Solution provide low level integration with content and metadata stored into ECMS allowing users to easily create virtual cases and deploy of BPM to execute complex rules and workflows with ease.

Suscriptor e-Case Manager enables teams to work together and share case information, discover new lines of enquiry, and ultimately close cases and investigations faster. This helps to maximise the return on investment and utilise technology to leverage the capability of investigators, analysts and detectives.

Moreover, upon request this solution through specific embedded services can be integrated with i2 Fraud Intelligence Analysis with Analyst’s Notebook and Intelligent Investigation Manager, most often used software by investigators.

Suscriptor e-Help Desk is a fully integrated Help Desk, Client Management and Defect Tracking system to power enterprises call centre. Additionally it provide complete set of functionalities for incident and response tracking needed to track customer and services problems, client requests or enhancements.

With growing customer bases and increasing end-users to support, volume of incident tickets is on the rising trend making it harder for resource-constrained teams to manage and resolve them. Incidents, when left unchecked will give rise to problems which also have to be identified and tackled by help desk teams. Suscriptor e-Help Desk simplifies the process of incident creation, technician task assignment, SLA alerts and escalations and associating incidents with problem tickets. From a central web console, support agents will be able to monitor and manage incident and problem tickets quickly and easily.

Moreover, it allows to set up parent-child relationship between incident and problem tickets. When an incident ticket is raised, it can be clubbed under a related problem ticket. And when the problem ticket is closed by the technician, all related incident tickets get closed along with it. The ability to differentiate incident and problem tickets, and handle them differently is a key functionality of this software. Furthermore, it delivers flexible automation rules to assign incident to right technician/team within different departments to simplify service request management. This reduces considerable time and effort for support agents to manage incidents.

Suscriptor e-Medical Archive solution is prepared for image and video archive management within health care organizations, in accordance with applicable law. It support centralized and/or decentralized management of incoming data need to be archived (images, videos, streams) associated with appropriate metadata. It provide organizations with one system to capture, classify, archive, dispose and retrieve their mission critical business content to ECMS and 3rd party applications through one unified web interface.

Furthermore, it provides new opportunities for managing the video recording archive where user can create the needed number of video archival files (archives) of different sources packed into one case (ex. stream/video from multiple cameras).

Capture allows easy processing important information locked in x-ray pictures, and electronic image and video files. They can be classified according to their subjects or according to other attributes. System provide rule-based or supervised classification with ability to manage type of as well as other sub attributes classification.

During archiving process documents together with appropriate metadata are stored into appropriate repository (File System or ECMS) and database. If necessary structured and unstructured data can be passed to 3rd party applications for further processing.

Electronic retrieval of documents is possible with easy download of stored electronic content.

Suscriptor e-Scan is web based scanning application for document scanning, uploading, editing, as well as integration with ECMS and 3rd party applications. It has built-in support for local image editing and saving options to a variety of formats, while scanned documents can be saved to local or remote databases or other repositories.

Supported devices include TWAIN-compatible scanners, digital cameras or capture cards. Extensive editing options include rotate, crop, mirror, flip, erase, sizing, zooming, annotating, and more.

Scanned content can be saved and uploaded as BMP, JPEG, PNG, TIFF and PDF files. Moreover, built-in JPEG, PNG, PDF and TIFF encoder enables you to compress acquired images, even if the TWAIN source device can’t do it. Alongside image file it can also upload metadata to database, ECMS or 3rd party applications through application connector service.

Suscriptor e-Scan supports 32-bit and 64-bit versions of Internet Explorer®, Firefox®, Chrome®, Safari® and Opera™ browsers on Windows® and Mac® OS X, with embedded Active. It h ActiveX, NPAPI plugin and HTML5-based plugins.

Suscriptor e-Sign is an enterprise-class solution that easily integrates with Suscriptor products, ECMS and business applications to secure legally binding electronic signatures and digital certificate signatures on any document.

Solution facilitates the managed processing of documents in an all-digital, high-security environment and identifiable evidence of contractual acceptance with digitized electronic signatures, with digital certificates (with or without time stamping) or combination of both.

Security and scalability are important features of product, and for this reason users can be managed with Active Directory, LDAP, Active Directory Federation Services, or by integration with directory services of external ECMS.

Suscriptor e-Sign also integrates with 3rd party content and business process management systems. Furthermore, for businesses that need a large-scale, on site, ultra-secure solution, through it’s connector it can serve as desktop client for CoSign high-speed, high capacity, network-attached digital signature engine appliance, bringing digital signing with real FIPS 140-2 level 3 and Common Criteria EAL4+ certification.